Returns & Exchanges
At Laura James, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused items in their original packaging. Whether you have changed your mind or received a faulty product, our team is here to ensure a smooth and efficient resolution.
Initiate Your Request
Visit our online returns portal or contact our customer service team with your order number and the reason for your return to receive a unique Return Authorization code.
Prepare the Package
Carefully repackage your items in their original boxes, ensuring all components and manuals are included, and clearly attach the provided return label to the outside of the parcel.
Ship the Item
Drop off your package at an authorized courier location or schedule a home collection as instructed during the initiation process, making sure to keep your tracking receipt.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund back to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing